Store Policy

Welcome to Penny Shop! We are committed to providing you with a great shopping experience. Please review our store policies below to ensure a smooth and enjoyable experience on our WIX platform.

Order Processing

• Processing Time: All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

• Order Confirmation: You will receive an email notification once your order has been shipped.

Shipping Policy

• Domestic Shipping (USA and Europe): We offer free shipping for all orders within the USA and Europe. Estimated delivery times are 7 days for the USA and 15 days for Europe from the date of shipment.

• International Shipping: We ship to various international destinations. Shipping rates, delivery times, and availability may vary. Please check our Shipping Information for more details.

• Order Tracking: You will receive a tracking number via email once your order has shipped. Please allow up to 48 hours for the tracking information to become available.

Return and Exchange Policy

• Returns: We accept returns within 30 days of delivery. Items must be unused and in their original packaging. To initiate a return, please contact us at contact@pennysp.com.

• Exchanges: If you need to exchange an item, please contact us to arrange for a replacement.

• Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within a certain amount of days, depending on your payment method.

Payment Methods

We accept various payment methods, including major credit cards, PayPal, and other secure payment options available on our WIX platform.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Terms and Conditions

By using our website and placing an order, you agree to our Terms and Conditions. Please read them carefully to understand your rights and obligations.

Customer Support

If you have any questions or need assistance, our customer support team is here to help. You can reach us at contact@pennysp.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.

Contact Information

E-SHOP TRADE SOLUTIONS LLC
4549 34th Ave, Seattle, WA 98118
Email: contact@pennysp.com

Thank you for shopping with Penny Shop! We are committed to providing you with high-quality products and exceptional service.